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Jamie Starling – Resume

While the technology is ever changing, with my 20 plus years in the IT industry, I always believe that the core function of IT, is to first be a service organization. We have a responsibility to serve our clients and the business, by being responsive to the needs of the business and implementing technology and policies that line up with the business direction and purpose.

I also believe that IT exists to empower the business and to make things easier not more difficult. This is done by creatively solving businesses challenges that lead to growth and by providing a source of training and education to the end users. This way we all can accomplish more.

I have done many things over my career from – being number 9 hired at a Dot-Com and growing the infrastructure from three servers to over 250 servers in three datacenters; along with building a 5-person IT department to support the growth. To – designing and managing a 24/7 mission critical operation built on IIS and SQL Server with an independent disaster recovery site.

The places I enjoyed contributing the most has been the small to medium sized organization. That is because you have the bring it each and every day and you can see the fruits of your labor. You have the feeling you are a part of something larger than yourself and not just a cog in the machine. You never stop learning and it forces you to try harder and do more.

While I have extensive professional experience with the Microsoft Windows platform. My pursuit of knowledge also exists outside of the workplace. I host several websites, using my own hardware utilizing the WordPress CMS using Apache and MySQL services.

I also enjoy working with technologies like the Arduino and MicroChip PIC processors. Currently I am experimenting with distributed computing and machine learning because I am intruded by big data and the possibilities of distributed computing to solve problems.

Technical Expertise:

  • 20 plus years of hands-on experience in planning, developing, and implementing solutions that facilitating organizational growth.
  • Well-rounded IT background of infrastructure design, systems management, network management, software and hardware implementations, automation and problem resolution.
  • Well versed in mission critical 24/7 environments. Windows OS, Exchange, Domain and Active Directory, DNS and DHCP administration, HP and Cisco network (router, firewalls, and switches) setup and configurations; highly familiar with SQL Server, Oracle, VMware Cloud Computing, Disaster Recovery, SAS70 and Linux.
  • Extensive knowledge of PowerShell and Python for automation.

Project Planning and Management:

  • Proven ability to plan, organize and lead technical projects/teams in order to meet target goals and deadlines.
  • Effective communicator with the ability to build strong working relationships.
  • Skilled in training and supporting end users as well as developing technical staff to achieve objectives.
  • Working Knowledge of Agile Development and Project Planning.

Employment History

MediClick – (Aperek) Purchased By Premier Inc. Raleigh, NC
Manager Technology Services August 2006 – January 4, 2022

Responsible for maintaining revenue generating products that produced 384m annually for the business.

Primary Job Functions:

  • Application monitoring – including writing PowerShell and Python scripts that would monitor application specific metrics and alerts.
  • Automating – Various functions such as application shutdowns, deployments, and upgrades.
  • Maintaining Remote Desktop Services for a budget project that comprised of 20 different domains and over 300 production servers.
  • SSIS – Responsible for corporate SSIS servers.
  • Datacenter Migration of the custom ERP application with minimal downtime.
  • Maintain corporate and production Cisco ASA firewalls according to business processes and standards. Includes site to site VPNs for clients and firewall rules.
  • Maintain corporate and production Active Directory – including adding users and security groups.
  • Maintain corporate network including HP ProCurve and Cisco Switches for three sites: Office Network, Production and DR Site.
  • Test Production DR failover process according to corporate SAS70 documentation.
  • Provide ERP application support and determine root cause of issues and communicate to support staff and development.
  • Develop and test backup process for office environment and production.
  • Maintain and support onsite Microsoft Exchange server, including upgrades.
  • Maintain the 24/7 production environment including on call and after hours support.
  • Support IP based Mitel Phone System, add users and perform general configuration and troubleshooting.
  • Follow corporate change request process for deploying QA and production services.
  • Ensure all systems are assessed and properly documented – including patch management.

Key Projects and Accomplishments:

  • Developed and deployed automation processes that resulted increased production uptime and easier application deployments using Windows Power Shell and Host Monitoring application.
  • Developed QA and testing environment, including Windows 2012R2 and SQL server 2012 and 2014 to support the ongoing development process.
  • Implemented and tested the Disaster recovery and backup process for the office environment that leverage Microsoft Data Production Manager for the office environment and SQL Mirroring and SAN to SAN replication for production.
  • Developed and preformed production hosting site move/migration that utilized Double Take software file-based replication including planning, testing and time line.
  • Designed and relocated the office network, including phone system, and server room during two office moves.
  • Implemented Microsoft Lync to increase the interoffice communication.
  • Leveraged VMware for server consolidation in the office and production environments.
  • Created various MOP and SOP documentation for software and hardware installs, patching and maintenance. Produced various project plans, and diagrams for information exchange.
  • Conformed OSX (Mac) to AD domain polices.
  • Main player in the selection process, final setup and testing of two data centers to host a production hybrid cloud and disaster recovery hybrid cloud.

ChemWare, Inc. Raleigh, NC
Senior Systems Administrator July 2001 – August 2006

Primary Job Functions:

  • Supervise the day-to-day and set long-term projects of the IT staff.
  • Setup and monitor Veritas Backup Exec 10 backup jobs for Oracle servers, Exchange and file servers.
  • Inform management of technology changes which have led to organizational improvements.
  • Manage the company’s WAN and LAN Network, consisting of a Cisco Router and two WatchGuard Firewalls.
  • Perform server monitoring, upgrades and backups of the fileservers including Oracle and MS Exchange.
  • Ensure that the end users are able to perform their specific functions with minimal down time by keeping the network secure and virus free.
  • Provide internal support for Microsoft Office products including MS Word, Excel, PowerPoint, Access, and Outlook.
  • Responsible for Oracle Server installations, patch updates and issue resolution for internal and external clients including Oracle backup and recovery.
  • Manage company’s Windows Active Directory by adding users, groups, printers and network shares.
  • Provide guidance to staff in understanding and developing telecommunications processes, standards and technologies
  • Perform cost/benefit analysis for new hardware purchases.
  • Single point of contact for all company-wide server related issues, including Microsoft Exchange and Oracle Server.
  • Manage and maintain the NEC IPK phone system by adding new lines, updating call in menu options and troubleshooting system issues.
  • Oversee client installations of the LIMS system which includes configurations and management of external client resources.
  • Point of contact for all phone based and onsite support for clients

Key Projects and Accomplishments:

  • Designed, implemented, tested and maintained a companywide-backup solution using Veritas Backup Exec 10, including disaster recovery plans. Configured nightly backups for fileservers and Oracle Servers by using a combination of backup to disk and backup to tape solutions
  • Used VMware GSX server for server consolidation. Saved ChemWare, Inc. over $9,000 by creating machines with multiple environments instead of purchasing new equipment.
  • Designed and implemented the current Windows network infrastructure including fourteen servers operating either Windows 2000 Server or Windows 2003 Server, 50 client PCs, five network printers, two remote offices over VPN, and MS Exchange.
  • Upgraded the Windows NT 4.0 Domain to Windows 2000 Active Directory, including upgrading from Exchange 5.5 to Exchange 2000.
  • Upgraded Oracle 8.1.7 servers to Oracle 9i on internal systems and over 20 customers.
  • Provided solutions for remote access through VPN (software and hardware), RAS, Citrix and Web Outlook to designated company employees.
  • Developed all company-wide IT SOP documents, such as backup procedures and security policies related to the computer environment and phone system.
  • Successfully coordinated all IT related aspects of the office move which included; selecting vendors, negotiating contracts and ensuring projects were completed on time.
  • Installed three Oracle Cluster Fail-Safe installs for two clients.
  • Managed, organized, and installed ChemWare’s LIMS products at over 30 customer sites.
  • Deployed Symantec Corporate Edition of Anti-Virus, along with Symantec BrightMail.
  • Installed Intuit Track-it software for workstation monitoring, software license and asset management, and help desk ticket support.
  • Developed over 30 instrument interfaces using NuGenesis SDMS products that allows labs to interface their instruments directly to the Horizon LIMS. / Morrisville, NC
Senior Administrator / IT Manager Aug 1999 – Jan 2001

Primary Job Functions:

  • Perform data backup and recovery using Veritas BackupExec, including configuration of Veritas and testing of the backups to ensure data could be restored.
  • Supervised the day-to-day operations of the IT staff. Developed and monitored long term project goals.
  • Accountable for over 100 Windows NT production servers including up time, monitoring, troubleshooting, builds and configuration.
  • Decision maker for purchasing new computer equipment and maintaining vendor contracts.
  • Responsible for adding and removing users from the trusted NT domain. Managed the domain accounts of approximately 120 users and ensured correct WINS replication and DNS replication throughout the domains.
  • Responsible for all network operations including; the functions the Cisco routers, switches, WAN connections, VPN configurations and Cisco PIX Firewall configuration and administration.
  • Reported directly to the CTO and CEO of the company.

Key Projects and Accomplishments:

  • Maintained 99.8% uptime by implementing a preventive maintenance schedule, along with server monitoring and an on call rotation schedule.
  • Designed and installed two production sites that included over 100 x86 based servers running Windows OS. The main facility was co-located and housed 80 production servers and included a clustered MS-SQL server on the backend connected to a SAN storage solution which was used to store the Database files and various images. The front-end consisted of eight web servers running MS IIS connected to a Cisco LocalDirector for load balancing. Twenty servers were later installed in another co-location to server as a fail-over solution.
  • Designed and installed the office network that supported 120 end users and 140 workstations. The main network was designed around two Iron Foundry Switches connected to two routers which provided connectivity to both production sites and to the corporate office at Email was run on MS Exchange 5.5.
  • Provided mobile users with RAS and VPN connectivity.
  • After the acquisition, my primary role was to implement the corporate policies and procedures into our infrastructure, which included additional security models, TCP/IP reassignments, and DNS and DHCP changes.
  • Developed server documentation including setup and install procedures and TCP/IP assignments. Set in place various company wide security, access, backup and audit procedures and produced a Process Control Manual.
  • Installed Linux for testing new web technologies.
  • Oversaw the office move from one location to another. Selected and organized several vendors in order to prepare the new office space.

Healthsource / Cigna
PC Support Level II February 1998 – August 1999

Primary Job Functions:

  • Provided hardware and software troubleshooting and support to approximately 600 users/PCs.
  • Installed, configured, troubleshot and installed various security patches and fixes for Windows NT.
  • Provided new user training and system usage guidelines.
  • Ensured that the Token Ring and Ethernet networks were operational and performed software and hardware upgrades to network. The network consisted of TCP/IP, IPX, and SNA protocols. Used the Fluke Network Sniffer to track down various network related problems.
  • Made sure that users could remotely access the company network and GroupWise server by setting up a monitoring service for the Server.
  • Developed and documented procedures to be used by other staff members.
  • Performed administration and maintenance of the heterogeneous Windows NT and Novell Server Environment.

Key Projects and Accomplishments:

  • Developed the migration plan to upgrade from Novell Netware Servers to Windows NT Servers; along with upgrading workstation from Windows 3.11 to Windows NT 4.0 Workstation.
  • Served as the technical lead to the Level I support on mass hardware and software upgrades during the Cigna conversion. Developed the Master Ghost image for use during this process.

Computer Renaissance:
Senior Technician June 1997 – February 1998

Primary Job Functions:

  • Provided phone support to clients.
  • Built new systems as specified, tested and ensured reliable operations.
  • Maintained workflow schedule and prioritized tasks for the three other technicians.
  • Diagnosed and repaired various hardware and software problems with desktops and laptops, provided upgrade advice, and assisted the sales team as necessary.

Key Projects and Accomplishments:

  • Set in place various policies and procedures, such as a quality assurance check list, new computer build check list and liability documents.

PC Warehouse
Technician Aug 95 – Jun 97

Primary Job Functions:

  • Diagnosed and repaired various computer hardware and software problems with desktops and laptop computers.
  • Installed, maintained, and troubleshot various NT server configurations for corporate clients.
  • Installed and maintained network wiring and devices for corporate clients, installed CAT 5 wiring.
  • Built custom computer systems for companies and individuals.
  • Provided on-site assistance to corporate clients.